Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Dog Grove website and your use of Dog Grove's training, boarding, daycare, and related services (collectively, the "Services"). By accessing our website, contacting us, or using our Services, you agree to these Terms. If you do not agree, please do not use our website or Services.

1. Overview and Acceptance

Dog Grove ("Dog Grove," "we," "us," or "our") provides dog training, boarding, daycare, and related services at our facility located at 10181 NW 58th St, Doral, FL 33178, and provides information about those Services through our website. These Terms apply to all visitors and clients. Specific training programs are also governed by a separate written service agreement that you sign at enrollment. If there is a conflict between these Terms and your signed service agreement, the signed service agreement controls for that engagement.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract to use our Services or make a booking. By using our Services, you represent that you are the legal owner of the dog you enroll, or that you are authorized to act on the owner's behalf, and that the dog is free of any undisclosed condition that would make training or boarding unsafe.

3. Our Services

Dog Grove offers programs that may include board and train, private lessons, semi-private group classes, boarding, daycare, and spa or grooming services. Program details, inclusions, durations, and guarantees are described at the time of enrollment. We reserve the right to modify, add, or discontinue programs, and to update pricing, at any time.

• Boarding and daycare availability may be limited to clients enrolled in a training program.
• Facility capacity is limited, and enrollment is subject to availability.
• We reserve the right to decline or discontinue service for any dog that we determine, in our sole judgment, poses a safety risk to staff, other animals, or itself, or whose owner does not comply with these Terms.

4. Booking, Payment, and Pricing

• Fees for each program are quoted at enrollment and are due as specified in your service agreement or invoice.
• Payment may be collected through third-party payment processors. You agree to their terms when you submit payment.
• Prices are subject to change, but changes will not affect a program you have already paid for and enrolled in.
• Any additional charges, such as extended boarding, medical or veterinary costs, or add-on services, are your responsibility and are due before your dog is released.

5. Cancellations, Rescheduling, and Refunds

Cancellation, rescheduling, and refund terms are set out in your service agreement. Unless your signed agreement states otherwise:

• Refund requests are subject to the refund terms in your signed service agreement.
• Once training has begun, fees are generally non-refundable, as described in your agreement.
• Missed or late appointments may be forfeited or subject to a rescheduling policy.

6. Owner Responsibilities

To get results and keep everyone safe, you agree to:

• Provide accurate information about your dog, including behavioral history, bite history, medical conditions, medications, dietary needs, and vaccination status.
• Keep your dog current on all vaccinations required by us and by law, and provide proof upon request.
• Participate in owner training sessions and practice as directed. Training outcomes depend heavily on owner follow-through, and we cannot guarantee results if you do not participate as instructed.
• Provide required equipment and follow our care and handling instructions.
• Disclose any prior aggression, bite incidents, or illness. Failure to disclose may void guarantees and shifts liability to you.

7. Health, Safety, and Veterinary Care

The health and safety of every dog in our care is a priority. You agree that:

• If your dog shows signs of illness or injury while in our care, we may take reasonable measures we deem necessary for its health and safety, including obtaining veterinary care.
• We will make reasonable efforts to contact you or your designated veterinarian before authorizing treatment expected to exceed a set amount, but if we cannot reach you, we may authorize emergency care to protect your dog's health.
• You are responsible for the cost of any veterinary or medical treatment provided, in addition to program fees.
• You confirm your dog has not been exposed to contagious disease, including distemper, parvovirus, or rabies, within the preceding thirty days, and is in suitable health for training and boarding.

8. Assumption of Risk and Limitation of Liability

Working with animals involves inherent risks. To the fullest extent permitted by law:

• You acknowledge that dog training, boarding, daycare, and socialization involve inherent risks, including the risk of injury, illness, escape, or, in rare cases, death, from causes that may occur despite our reasonable care.
• Dog Grove is not liable for loss of or damage to your dog or property resulting from fire, disease, illness, virus, escape, theft, death, or other causes beyond our reasonable control.
• After your dog is returned to you and has left our premises, Dog Grove is not responsible for the behavior of your dog or for any injury, death, or property damage caused by your dog to any person or animal.
• To the maximum extent permitted by law, Dog Grove's total liability arising out of or relating to the Services will not exceed the amount you paid for the specific program giving rise to the claim.
• Dog Grove is not liable for any indirect, incidental, consequential, or punitive damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless Dog Grove, its owners, and its staff from any claims, damages, losses, or expenses, including reasonable attorney's fees, arising out of or related to your dog's behavior, your breach of these Terms, or any inaccurate information you provided about your dog.

10. Training Guarantee and Results

When dealing with animals, it is impossible to correct one hundred percent of all behavior in every case. Any guarantee we offer is described in your service agreement and is conditioned on your full participation in the training process, including owner sessions and at-home practice. Guarantees do not apply where you fail to follow instructions, withhold relevant information, or discontinue training.

11. Photos, Video, and Marketing

We may take photos or video of dogs in our care for training records, social media, and marketing. Unless you notify us in writing that you do not consent, you grant Dog Grove permission to use images and video of your dog, without your personal identifying information, for these purposes. You may withdraw this permission at any time by contacting us; withdrawal applies to future use.

12. Communications and AI-Assisted Tools

By providing your contact information, you agree that we may contact you by phone, text, email, and chat, including through automated and AI-powered systems, for scheduling, service, and permitted marketing purposes. Calls may be recorded and transcribed as described in our Privacy Policy, and you may request a human representative at any time. You may opt out of marketing texts by replying STOP. Message and data rates may apply.

13. SMS Messaging Terms and Compliance

Program Description: This messaging program sends appointment confirmations, reminders, follow-ups, and customer support messages to clients who have booked or inquired about services with Dog Grove through our website at https://doggrovemiami.com or via our scheduling and contact forms, and who have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages may include scheduling confirmations, appointment reminders, rescheduling updates, training and boarding updates, and customer support communications.

Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to Info@doggrovemiami.com or call 786-875-8228 during business hours.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Message and Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.

Age Restriction: You must be 18 years or older to participate in our SMS program.

Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://doggrovemiami.com/privacy-policy. We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

14. Website Use and Intellectual Property

All content on the Dog Grove website, including text, logos, graphics, the Dog Grove name and marks, photographs, and course materials, is owned by or licensed to Dog Grove and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our written permission. Any digital courses or materials you purchase are licensed to you for personal, non-commercial use only and may not be shared, resold, or redistributed.

15. Digital Courses and Online Content

If you purchase a digital course or online content from Dog Grove, access is provided to you for your personal use through your account. You agree not to share your login, distribute the materials, or reproduce them. Digital purchases may be non-refundable once access has been granted, as described at the point of purchase.

16. Third-Party Links and Services

Our website may link to third-party sites and services, including our sister company, social media, payment processors, and financing partners. We are not responsible for the content, products, or practices of any third party. Your use of third-party services is governed by their terms.

17. Force Majeure and Severe Weather

Dog Grove is not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, severe weather, hurricanes, power outages, or government orders. In the event of a hurricane warning affecting our area, you agree to make arrangements to retrieve your dog within the timeframe we communicate. If you are unavailable, you authorize Dog Grove to take reasonable actions to keep animals safe and secure.

18. Termination

We may suspend or terminate your access to our website or Services at any time if you violate these Terms or if we determine it is necessary to protect the safety of people or animals. Your payment obligations for Services already provided survive termination.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of our website or Services after any change means you accept the updated Terms.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be resolved in the state or federal courts located in Miami-Dade County, Florida, and you consent to the jurisdiction of those courts.

21. Contact Us

Questions about these Terms can be directed to:

• Dog Grove
• 10181 NW 58th St, Doral, FL 33178
• Phone: 786-875-8228
• Email: Info@doggrovemiami.com